This article was originally published by Diginomica.
In an AI-driven world, emotional intelligence (EI) is emerging as a critical leadership skill, complementing technological literacy by enabling leaders to empathize, build trust, and navigate change. As AI handles data-driven tasks, human leaders must focus on guiding teams through uncertainty with emotional awareness, strong communication, and ethical decision-making. Mark Soden, Managing Partner at executive search and leadership consultancy Boyden UK, emphasizes that skills like intuition, communication, and empathy—often labeled "soft"—will in fact be essential and central to effective leadership. Research supports this, showing that teams with high collective EI perform significantly better, highlighting the growing importance of emotional intelligence in successful AI-augmented leadership.
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