Assistant Vice President, IA Systems, Operations, & Administration
Brandeis University

Brandeis University is a community of scholars and students united by their commitment to the pursuit of knowledge and its transmission from generation to generation. As a research university, Brandeis is dedicated to the advancement of the humanities, arts and social, natural and physical sciences. As a liberal arts college, Brandeis affirms the importance of a broad and critical education in enriching the lives of students and preparing them for full participation in a changing society, capable of promoting their own welfare, yet remaining deeply concerned about the welfare of others.

In a world of challenging social and technological transformations, Brandeis remains a center of open inquiry and teaching, cherishing its independence from any doctrine or government. It strives to reflect the heterogeneity of the United States and of the world community whose ideas and concerns it shares. In the belief that the most important learning derives from the personal encounter and joint work of teacher and students, Brandeis encourages undergraduates and postgraduates to participate with distinguished faculty in research, scholarship and artistic activities.

Brandeis was founded in 1948 as a nonsectarian university under the sponsorship of the American Jewish community to embody its highest ethical and cultural values and to express its gratitude to the United States through the traditional Jewish commitment to education. By being a nonsectarian university that welcomes students, teachers and staff of every nationality, religion and orientation, Brandeis renews the American heritage of cultural diversity, equal access to opportunity and freedom of expression.

The university that carries the name of the justice who stood for the rights of individuals must be distinguished by academic excellence, by truth pursued wherever it may lead and by awareness of the power and responsibilities that come with knowledge.

Established in 1948 as a model of ethnic and religious pluralism, Brandeis University:

• Considers social justice central to its mission as a nonsectarian university founded by members of the American Jewish community.
   
• Aims to engage members of our community as active citizens in a multicultural world.
   
• Seeks to build an academic community whose members have diverse cultures, backgrounds and life experiences.
   
• Believes that diverse backgrounds and ideas are crucial to academic excellence.
   
• Recognizes the need to analyze and address the ways in which social, cultural and economic inequalities affect power and privilege in the larger society and at Brandeis itself.
   
• Honors freedom of expression and civility of discourse as fundamental educational cornerstones.
   
• Seeks to safeguard the safety, dignity and well-being of all its members.
   
• Endeavors to foster a just and inclusive campus culture that embraces the diversity of the larger society.

• Collaborate with ITS on information management, systems, and technology projects for IA.
   
• Serve as primary facilitator of ITS relationship and partnership as all technology systems and resources are centrally administered.
   
• Collaborate with senior leadership and ITS to develop an outcome-oriented vision for the optimal use of technology.
   
• Establish and drive strategies to conceptualize and implement the IA technology vision, including use of Customer Relationship Management systems, e.g., Salesforce, applications and enhancements to optimize all Advancement initiatives and functions.
   
• Identify scope, complexity, feasibility, and prioritization of projects.
   
• In partnership with ITS, manages direct vendor and consultant relationships related to technology, information management, systems and services acquired by or contracted with IA. This includes participation in the selection and implementation of software, systems, and services, and defining service level agreements and key performance indicators.

• Through management of Staff, lead Gift Administration and Recording and Biographical Records and Data Administration functions.
   
  • The Gift Administration and Recording function oversee and executes financial recording, maintenance, accounting and reporting of gift transactions and gift fund data across all areas of Brandeis. 
     
  • The Biographic Records and Data Administration function manages the collection, maintenance, data integrity and appropriate use of biographical records related to IA.
     
• In collaboration with senior leadership, recommends, sets, and communicates relevant policies, procedures, and governance controls, including the Gift Acceptance Policy.
   
• Ensures that optimal technology solutions are developed, implemented, and leveraged, aligned with the IA Systems vision.

• In collaboration with the SVP, IA, manages budgeting and annual expenses for IA’s operations including staff payroll, temporary or contract support, and programs/special events.
   
• Oversee Budgets & Operations Staff.
   
• Recommends and monitors annual budgets; develops related projections and modeling; works across IA managers to share and communicate budget related information and decisions. 
   
• Collaborate with the Central Budget team to ensure budget alignment with University goals.
   
• Plans and coordinates the implementation of policies and procedures related to business expenses and contract procurement; ensures effective communication of these policies and procedures to division staff.
   
• Oversee front-desk office staff and manages office-wide space and facilities needs.

• Manage, mentor, and develop cross-functional staff including Director level managers.
   
• Set and gain alignment on key performance objectives for functions and staff.
   
• Motivate, guide, and inspire teams to achieve goals.
   
• Create a culture of collaboration, accountability, and continuous improvement.

• Bachelor’s degree or higher in related field required.
   
• Minimum 12+ years of progressively responsible technology management experience including CRM.
   
• An understanding of fundraising operations and requirements and higher education experience is required.
   
• At least 5-8 years of supervisory experience in large and complex organizations.
   
• Demonstrated experience developing and implementing technology strategies and projects aligned with organizational objectives.
   
• Demonstrated experience supporting user adoption and managing changes related to technology and CRM implementations.
   
• Proven track record overseeing the successful delivery of CRM (and ideally Salesforce) projects, ensuring they are completed on time, within budget, and to the required quality standards.
   
• Strong proficiency and understanding of fundraising and business processes, reporting, and CRM (Salesforce) platform features, functionality, and best practices. 
   
• Familiarity with industry guidelines for gift accounting, including applicable IRS regulations, FASB, and CASE standards.
   
• Demonstrated ability to effectively lead, inspire, mentor, recruit, retain and develop a goal-oriented professional staff. Significant experience managing budgets and personnel.
   
• Excellent organizational, relationship building and communication skills.