Other concerns are starting to impact this, like the disruption we experienced after Covid and the Russia-Ukraine crisis – this is impacting the supply chain, our ability to adjust to different customer segments, and move very fast between different outlets.
In terms of strategy, we now need to review it every two years, whereas as in the past it was three to five years. And it’s changing a lot, particularly the portfolio of customers. When I arrived at GE Power Conversion, I had a very strong focus on Marine, less on Oil & Gas, and Industry was lagging behind. In less than a year and a half this all changed, and we became number one in heavy industries and energy-intensive applications. This kind of change wasn’t obvious one year ago.
The success of the company depends on mobility across different segments and product lines to maintain service and responsiveness. Getting good people with different domain expertise takes five to eight years to build up, so the question is ‘how do you address and prepare for this competency’? If a former ‘lesser segment’ is ramping up, you need to have people capability ahead of time, which requires a lot of briefings between the product lines to make sure the system is reliable and resilient.
• • •
Boyden: How is today’s environment affecting decision-making? Are you relying more on particular people or roles?
Philippe: In all our entities the C-suite is very international with executives from across the European continent and North America, and things are changing very fast. Today, business line leaders and teams are as important as they have always been; in functional leadership HR and Finance are the key ones, particularly at GE because all functions need to be operational. Legal, Finance and HR are extremely involved in day-to-day operations and have strong knowledge of each business line. To reconnect the impact of business strategy to the commercial side, Finance and HR are key; this is particular to the DNA of GE.
For example, all our C-suite members, especially Finance and HR, work on the shop floor twice a year on lean exercises, spending one week with the team, and it’s not rare for them to participate in critical meetings with customers as well.
• • •
Boyden: How are customer needs changing?
Philippe: Customers expect a more entrepreneurial mindset. Some of our customers are growing very fast, with double- or triple-digit growth, so the question from them is ‘how can you sustain and help us to deliver what is needed in terms of energy security and huge transitions, driven particularly by electrification in Europe?’. The Russia-Ukraine crisis has been a key element; on the other hand, also emissions and control, and digital solutions. Different segments are high in demand and bring high expectations too.
• • •
Boyden: How are your conversations changing around growth?
Philippe: Growth is definitely driven by the strategic vision we have with customers on what they need in ten to twenty years.