Vision, Mission, and Values

A better place to live built on transportation excellence.

Mission

Together, we connect the region and enhance its livability by providing a sustainable transportation network, embraced by the communities we serve.

Values

We are committed to the following pillars that support our vision and mission.

Safety - The safety and security of our customers and employees is paramount. We will operate safely at all times.

Customer Service - We will provide excellent service to our customers. We understand that our customers expect timeliness and reliability and delivering on those expectations is essential to our operations. Our plans and actions will be driven by customer needs

People - We value our employees and the contributions they make to serve our customers.

Inclusiveness - We value teamwork and partnerships. We recognize that our success depends on effective communication and consultation with our employees, our stakeholders and the public. We will always act honestly and with integrity. We will treat others with dignity and respect and will conduct ourselves in a manner that will instill and foster trust.

Excellence - We will strive for excellence in all that we do and will be a leader in enhancing sustainability through the transportation services we provide. We will encourage innovation and the implementation of best practices throughout our organization.

Sustainability - Sustainability will be a key factor in all our strategies, business plans, decisions and operations. We will incorporate economic, environmental and social factors in our decision making.

Accountability - We will be results oriented and fiscally responsible. We will set measurable targets and hold ourselves accountable to achieve them.

BCRTC and WCE Governance and Management

Governance Model

BCRTC’s and WCE’s Boards are appointed by and are accountable to the TransLink Board. They are responsible for ensuring the overall effectiveness and efficiency of BCRTC’s and WCE’s performance and that all statutory requirements are met. The TransLink Chief Executive Officer (CEO), who is appointed by and accountable to the TransLink Board, is the designated TransLink representative responsible for facilitating and supporting the governance relationship between the TransLink Board, BCRTC and WCE.

BCRTC’s President and General Manager works with the TransLink CEO on a regular basis on operational, capital program and financial issues and to align subsidiary operations with the TransLink strategic plan and enterprise priorities.

BCTRC and WCE Boards of Directors

Chris Lythgo, Board Chair

Steven Hunt, Board Member

Christine Dacre, Board Member/CFO, TransLink

Executive Team

TBD, President & GM

Mike Richard, Vice President, Operations

Dan Savitsky, Vice President, Maintenance

Tracy Bolognese, Executive Director of Finance and Corporate Services

TransLink Governance & Management

Governance Model

TransLink, officially the South Coast British Columbia Transportation Authority, is a regional transportation authority created by the South Coast British Columbia Transportation Authority Act.

Governance

Under the South Coast British Columbia Transportation Authority Act (the Act), TransLink has a governance structure that includes: the TransLink Board of Directors, the Mayors’ Council on Regional Transportation, and subsidiary boards. The TransLink Board has the responsibility and the mandate to make decisions in the interest of TransLink within the limits established by the Act.

TransLink Board of Directors

TransLink's Board of Directors is responsible for overseeing TransLink’s management of affairs. For details on what the Board is responsible for, and how their governance is structured, visit their Governance Model page.

Board Members

Lorraine Cunningham, Board Chair

Andy Ross, Vice Chair

Jennifer Chan

Sarah Clark

Jonathan X. Coté

Harj Dhaliwal

Jack Froese

Karen Horcher

Andrea Reimer

Harpinder Sandhu

Marcella Szel

Mayors’ Council on Regional Transportation

The Mayors’ Council on Regional Transportation (Mayors’ Council) is the collective voice of Metro Vancouver residents on transit and transportation. Their members include representatives from each of the 21 municipalities in TransLink’s service area, as well as the Tsawwassen First Nation and Electoral Area 'A'.

The Mayors’ Council has a range of responsibilities.  It approves long-term transportation plans prepared by TransLink including transportation service levels, major capital projects, and regional funding and borrowing limits. It also oversees and regulates short-term fares, customer surveys and complaint processes, sale of major facilities and assets, and director and executive compensation levels.

For details on the Mayors’ Council responsibilities and how governance is structured, visit the Governance Model page and the Mayors’ Council's Website.

Mayors’ Council Members

Jonathan X. Coté, Chair

Jack Froese, Vice Chair

Gary Ander

Chief Ken Baird

Jamie Ross

Mary-Ann Booth

Malcolm Brodie

Linda Buchanan

Bill Dingwall

George Harvie

Mike Hurley

Mike Little

Doug McCallum

Jen McCutcheon

John McEwen

Ron McLaughlin

Mike Morden

Kennedy Stewart

Richard Stewart

Rob Vagramov

Val van den Broek

Darryl Walker

Brad West

TransLink Senior Executive Team

The senior executive team brings a diversified set of skills to the tasks of planning and managing the region's transportation network.

Kevin Quinn, Chief Executive Officer, TransLink

Gigi Chen-Kuo, Chief Operating Officer, TransLink

Christine Dacre, Chief Financial Officer, TransLink

TBD, President & General Manager, BC Rapid Transit Company

Michael McDaniel, President & General Manager, Coast Mountain Bus Company

Dave Jones, Metro Vancouver Transit Police

Steve Vanagas, Vice President of Customer Communications and Public Affairs

Annabelle Donovan, Vice President of Human Resources

Learn more about the TransLink Executives, here.

 

TransLink Policies, Plans & Corporate Reports

Environmental & Sustainability Policy

TransLink is committed to fostering the development of a sustainable transportation system that aims to meet the needs of people, organizations, and businesses, and promotes the ecological, economic and social well-being of Metro Vancouver and beyond.

Their Sustainability Policy articulates TransLink’s commitment to making sustainability a key factor in all their strategies, plans, business practices, decisions, and operations.

Additionally, TransLink has released its Climate Action Strategy (TransLink Climate Action Strategy - January 2022) which details how it will achieve a climate-resilient and net-zero public transportation system.

Customer Experience Action Plan

TransLink has made customer experience one of their top enterprise-wide priorities. Providing Metro Vancouver with a high-quality customer service experience is at the heart of everything TransLink does, and key to creating a more liveable region.

The 2019-2025 Customer Experience Action Plan includes both existing and ongoing initiatives, as well as new and potential initiatives that have emerged from customer feedback. TransLink’s Customer Experience Action Plan is built on three pillars (Services, Information, and People), each containing a series of initiatives supported by specific and tangible actions (Page 14 of Action Plan). In this way, TransLink can measure, monitor and track their progress moving forward.

Financial Reports

As the integrated, multi-modal transportation authority for Metro Vancouver, TransLink plans, finances and operates the transportation network to help meet the unique needs of this region.

For the nine months ended September 30, 2021, TransLink recorded a deficit of $154.6 million based on Public Sector Accounting Board (PSAB) Standards, of which $211.7 million is due to Senior Government Relief Funding budgeted in 2021. Due to requirements of the Public Sector Accounting Standards, the entire amount of this Relief Funding was recorded in revenue in 2020. Offsetting this slightly, TransLink received additional Senior Government Relief Funding of $31.8 million in 2021, of which $16.9 million was towards fuel tax revenue loss due to a slower than expected economic recovery and $14.9 million is in support of the implementation of the Get on Board program. Excluding these relief funding items, TransLink was $32.7 million favourable to budget as of September 30, 2021.

The 2021 Financial & Performance Report (as of September 30, 2021) can be read in full here.

The 2020 Year End Financial & Performance Report can be read in full here.

The 2022 Business Plan – Operating and Capital Budget Summary can be read in full here.

Plans and Projects

Guided by their regional transportation strategy, TransLink works to connect the region and enhance its livability by providing a sustainable transportation system network. Explore all of TransLink’s plans and projects here.

Corporate Reports

TransLink’s corporate reports can be found here.