General

Reporting to the BCRTC and WCE Boards, and working with the CEO of TransLink, the successful incumbent will be accountable for leading BCRTC and WCE and ensuring that operations, maintenance and service strategies are effectively delivered and aligned to TransLink’s strategic goals and service expectations. They will position the rail company to generate a high level of business performance and customer satisfaction, while fostering the highest safety standards. The President & GM will champion TransLink’s vision, mission and values at all levels of BCRTC and WCE, and with critical stakeholders. They will also establish and deliver a sustainable business transformation program to position the organization to meet the growing requirements of the region over the next 5 to 10 years. Through dynamic leadership, the new President & GM will build a strong and inclusive culture that drives accountable leadership, engagement and partnership.

Specific Accountabilities

• Is appointed by and accountable to the BCRTC and WCE Boards and works with the TransLink CEO on a regular basis on operational, capital program and financial issues and to align BCRTC operations with the TransLink strategic plan and enterprise priorities.

• Working with the BCRTC and WCE Boards, leads the BCRTC executive team in translating the TransLink’s strategic direction into specific BCRTC and WCE strategies, business plans and program ensuring alignment and integration with the enterprise.  Establishes BCRTC and WCE goals and monitors targets and measures for same.

• Works with and supports the BCRTC and WCE Boards of Directors in fulfillment of their governance responsibilities, providing timely information and reporting on all facets of BCRTC and WCE business performance and strategies at key intervals.

• Ensures BCRTC and WCE deliver safe, reliable, convenient, clean, professional and customer focused rail transit service in Metro Vancouver, which generates a high level of customer satisfaction and business performance.  This includes the directly operated Expo and Millennium Lines and the West Coast Express service and the management of the contracted operations and maintenance of the Canada Line.

• Supports the modernization, expansion and renewal of the Expo and Millennium Lines by developing concepts of operations and maintenance requirements, managing access, and providing assurance, and acceptance for capital projects delivered by TransLink. Manages the full lifecycle of rolling stock including procurement, testing, commissioning, start up, refurbishment, rehabilitation, and disposition.  Undertakes the role of Sponsor for key projects as required.

• Through reporting BCRTC human resources leaders, and in collaboration with TransLink, ensures BCRTC’s organizational structures are highly effective and appropriately staffed, being mindful of priorities, fiscal constraints and fiscal accountability to address operational needs and achieve goals.

• Ensures that BCRTC engages best practices in people management by building a strong and positive culture that drives accountable leadership and high levels of engagement; ensures that successors are in place to lead the organization; and demonstrates a commitment to equity, diversity and inclusion following a partnership approach.

• Through reporting BCRTC finance leaders and in collaboration with TransLink, ensures integrity of BCRTC’s operating and financial systems, controls, reporting and governance, and ensures that operating and financial results are aligned to plans, providing rationale for variances and taking corrective action as needed.

• Represents the interests of BCRTC and WCE as a part of the TransLink executive team while considering the interests of the enterprise as a whole, ensuring that all aspects of enterprise transportation services work most efficiently when they are coordinated, including operations, maintenance, policies, and procedures.

• Represents TransLink, BCRTC and WCE in the development of positive and productive relationships with key stakeholders, including governments, business, public, customers and others.  Also represents the organization in federal hearings, providing key testimony on key rail matters as they relate to TransLink, BCRTC and WCE.

• Ensures BCRTC’s and WCE’s readiness to identify and mitigate critical risks while still leveraging emerging opportunities for the business; works with TransLink where these can have an impact on the achievement of broad, enterprise-wide results.

• Positions BCRTC and WCE for operational efficiency and effectiveness through implementation of innovative and commercial practices, processes and systems.

• Positions BCRTC and WCE to plan and prepare for future Capital Projects, which includes resources, timelines, operational funding and readiness.

• Ensures compliance with all relevant legislation, acts and regulations, with emphasis on occupational health and system safety.

Reporting Relationships

Reports to:

BCRTC and WCE Boards of Directors/President & CEO, TransLink

Direct Reports:

• Vice President, Operations
• Vice President, Maintenance
• Director, Capital and Major Business Projects
• Director, Finance and Corporate Services
• Director, Customer Experience and Performance Reporting
• Director, Health, Safety and Environment
• Manager, Labour Relations

Relates to:

• TransLink Senior Executive Team         
• TransLink Board of Directors
• Mayors’ Council
• Provincial/Federal Officials
• Metro Vancouver Stakeholders
• TransLink Interest Groups
• BCRTC and WCE Employees
• Metro Vancouver Citizens